The quality management system of the reception service - as one of the elements of the innovative development of the hotel-restaurant industry

Abstract

Today, one of the main problems of the hotel-restaurant industry is the development and implementation of a quality management system, the presence of which remains an important tool in the competitive struggle in the market. The implementation of the quality management system and the standardization of the work of the reception service are relevant. This will make it possible to carry out the work of each participant in the process as efficiently as possible and to simplify control over the quality of the work performed. The article describes the reception service as an integral part of the hotel industry, the main purpose of which is to meet the needs of hotel guests. The main levels of quality control of the work of the reception service are considered. The documentation is developed for the quality management system of the reception service, which is necessary for the proper functioning of the quality management system and ensuring the quality of products and services.