(Національний авіаційний університет, 2022) Turchyna, Kristina A.
At present, one of the main characteristics of a successful airport is the quality
of services that meet the expectations, needs and capabilities of passengers and, as a
result, retain advantages over competitors.
Airports are enterprises that perform public service functions and the quality of
service is a priority area of their activity. At present, it is necessary to analyze the
quality of the airport services provided and to outline ways of their improvement.
Today, the success of those enterprises that give priority to quality.
The main task is to provide the best service according to the client's needs
according to international standards. Achieving quality of service means meeting the
expectations and needs of air carriers and passengers.
